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Blushfashion Policies

Shipping policy: 

Items will be ready to be shipped within 1-5 business days after payment is complete- Unless the item is "custom made" or out of stock. Processing time for our shoe collection is 2 weeks. The order will be shipped to your address - please make sure that it is correct. Standard shipping costs $10. For expedited shipping, please select the product entitled "express shipping" for your location, and will will send it to you via DHL. 
Shipping is made from Israel by DHL (include a tracking number) and delivery can take 1-3 business days to Europe, Canada, Australia and overseas. -Delivery to the USA can take 1-4 business days to arrive. 
All international packages are subject to customs and we have no control over the length of time customs may keep your package.

Track parcels in this link: https://www.17track.net/en

All duties and taxes are the responsibility of the customer and not Blushfashion.
Please ensure that you list a secure shipping address. We are not responsible for lost, stolen or damaged packages once they have left our studio in Tel-Aviv.

In case your delivery was "Unclaimed" (wrong address / no one was available to claim) and return back to us, we can send it to you again with an additional cost for the new shipping.

Shipping to Germany - please consider that there can be an additional week for arrival. There rare cases in which the deliveries have been delayed due to the process of German postal service.

Returns and refunds policy:

If the item does not suit you, you can contact Himelhoch's at [email protected], up to 14 days after you receive the package. Himelhoch's will provide you with all the instructions for returning the item.
We give you a full refund for the item (not including shipping costs), within 10-15 business days after we receive the return items back to us. Refunds are charged with 10% of the purchase price.  You are responsible for the products' return until we receive it back to our studio.

To prepare your return shipment: Choose a standard package, or use the original package, place the unworn or undamaged product inside - Insert in the package the copy of the order’s invoice (which can be found in your email).  Please be sure to pack the returned items properly, in order to avoid any damage.

Special and custom made orders:
Made to order items cannot be replaced or refunded. In case you made a custom special order, please note that this sale is final.

All merchandise must be returned unworn, unwashed, in their original condition and packaging. Blushfashion has the right to deny a return if the merchandise returned does not meet our return policy requirements. All refunds are charged 10% of the order price.