72 Smalldive Policies
- If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return.
- Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a payment credit and purchase the new item separately.
- There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping cost must be paid by customers for size replacement item, but if you are based outside Singapore you will also need to pay taxes and duties on this.
- To avoid customs charges please clearly mark the package 'RETURNED GOODS'.
- To exchange an item, request a return via [email protected], specifying the new size that you require.
- If you have received an item as a gift, you may exchange it for any available item from Himelhoch's at the time of exchange
- Please be aware that you may need to pay any cost difference.
- To arrange a gift return and exchange, please email [email protected]
- All refund and exchange request must be accompanied with a proof of purchase e.g. paper or online receipt
- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. The 6-month guarantee does not apply to consumable goods such as grooming, cosmetics, and perishable products
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- If your item is faulty when you receive it, you can return it for a refund. Simply request a return through [email protected] You will be asked to show your purchase receipt or invoice and send an image of the faulty goods back to us within 5 days of receiving your order. Himelhoch's will email you the shipping label.
- If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.
- If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
- For all faulty items outside of our Returns Policy, please contact [email protected]